Client Information
What to Expect at Your Pet's Appointment With Us
From the moment you walk through our doors until you and your pet are ready to go home, our team works hard to ensure you both feel relaxed and comfortable. Here's how you can expect your visit to go:
1. Tell Us a Bit About Your Pet
Our team will greet you and your pet, and welcome you to our clinic. Then, we will take some time to make sure we have the correct contact information for you and up-to-date information on your pet.
2. Meet Your Veterinarian
You will be brought to an examination room where your veterinarian will review your pet's history, discuss their issues and perform a physical examination. You can ask us questions, and we'll dedicate time to answering them.
3. Examination, Diagnosis & More
Once your pet has been assessed, we will provide you with a diagnosis and treatment options. After your visit, we will create a detailed report of our diagnosis and your pet's treatment plan. This information will be kept on hand for whenever you need it.
Our Pet Care Philosophy
At Pawsitive Veterinary Care, we strive to provide the best health care possible with an unwavering focus on holistic options, adding conventional care and diagnostics when necessary. Our purpose is to promote outstanding health and provide a long life for our patients by using a team-focused approach with clients because they are valuable partners in the care of their pets.
FAQs About Our Veterinary Hospital
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, cheque, debit, Visa, MasterCard and American Express.
- Are there payment plans available for my pet’s care?
We are proud to work with iFinance PetCard as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We discuss our written estimate with clients before they leave our facility, and require a reservation fee before any further treatment is provided.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide care for cats and dogs of all breeds and sizes.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs via our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
- Do you offer housecall euthanasia services?
To help make the process easier on both you and your cherished pet, our team at Pawsitive Veterinary Care offers compassionate at-home euthanasia services.
Choosing to let a sick pet go is one of the hardest and most heartbreaking decisions a pet parent will ever make. Our veterinarian will come to you so that your dog or cat can pass peacefully at home.
New Patients Welcome
Pawsitive Veterinary Care is accepting new patients! Our experienced veterinarians are passionate about the health of Kelowna's dogs and cats. Get in touch today to book your pet's first appointment.